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Skyway Customer Care
Customer Care Overview
Skyway is committed to providing high-quality, timely customer care and technical support to our customers and partners. To support this commitment, we have established self-service features for common, simple inquiries, as well as a full-service customer care center that offers a range of support options.
Self Service
Skyway offers a variety of customer care options free of charge and are designed to provide detailed information for developers and architects using Skyway technologies, including user groups, FAQs, and a variety of help documents.
- Electronic Resources
Access a list of widely used help documents, forms and license/maintenance agreements, downloads, online training guides and tutorials, and other general documentation for our entire product line. - FAQs
View answers to Frequently Asked Questions about our products here.
Full Service
Skyway provides a broad range of support and maintenance services to help our customers with planning, implementing, using, and upgrading our products. Our Customer Care Programs for the Skyway SOA Platform ensure the optimum performance of your Skyway solution – and the maximum benefit to your business.
- Case Management Tools
To ensure the highest quality support, Skyway provides a comprehensive Customer Care Plan, which includes our escalation procedures and response time and resolution SLAs. - Online Help
These tools are monitored by Skyway's support engineers; submit your issues/questions and get the right answers to your questions quickly.
How to Contact Us
Contact Skyway’s Customer Care Team via email at support@skywaysoftware.com or by phone at +1 866.476.4205.
